These Terms of Service ("Terms") govern your access to and use of Hugent's website and services ("Service"), operated by Hugent ("we", "our", "us"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use our Service.
Hugent provides a clinic management platform including AI-powered appointment booking, queue management, WhatsApp integration, and associated tools. Our Service is intended for clinic administrators, healthcare providers, and authorised staff.
You agree to:
To access certain features of the Service, you must create an account. You are responsible for all activity that occurs under your account. You must provide accurate and complete information during registration and keep this information updated.
Pricing for the Service will be announced at a later date. During the early-access period, specific pricing terms will be communicated directly to enrolled clinics. All pricing, billing cycles, and payment methods will be detailed in your subscription agreement. We reserve the right to change pricing with reasonable notice.
As a clinic using Hugent, you act as the data controller for patient information. You are responsible for:
All content, branding, software, and technology on the Hugent platform are the intellectual property of Hugent and are protected by applicable laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.
Our Service integrates with third-party platforms including WhatsApp Business API (Meta) and cloud infrastructure providers. Your use of these integrations is also subject to the respective third-party terms of service.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or harmful components. Healthcare decisions must always be made by qualified medical professionals — Hugent is a scheduling and communication tool, not a medical platform.
To the maximum extent permitted by law, Hugent shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Our total aggregate liability shall not exceed the fees paid by you in the three months preceding the claim.
We may suspend or terminate your access to the Service at any time if you violate these Terms, if required by law, or at our discretion with reasonable notice. Upon termination, your right to use the Service ceases and we may delete your data in accordance with our data retention policy.
We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through a notice on our website. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of courts in India.
Hugent may send transactional and service-related messages to patients and clinic staff via SMS and/or WhatsApp on behalf of enrolled clinics. By using Hugent's appointment booking or patient communication features, you acknowledge and agree to the following:
Patients provide explicit consent to receive messages from Hugent (on behalf of their clinic) through one or more of the following methods:
Consent is specific to transactional and appointment-related communications only. No marketing or promotional messages will be sent without a separate, explicit opt-in.
Patients may withdraw consent and opt out of all messages at any time using any of the following methods:
Opt-out requests are processed within 24 hours. After opting out, patients will no longer receive automated messages from Hugent except where legally required (e.g., urgent patient safety notices).
Message frequency depends on the clinic's appointment activity and may vary. Standard message and data rates from your mobile carrier may apply for SMS messages. WhatsApp messages are subject to WhatsApp's standard data charges. Hugent does not charge patients directly for messages received.
Clinics using Hugent are responsible for ensuring that all patients whose data is entered into the Hugent system have provided valid consent to receive communications. Hugent acts as a data processor and message delivery platform; the clinic is the data controller and consent holder.
For questions regarding these Terms, contact us at:
Hugent
Email: support@hugent.in
Website: hugent.in